Technical Support

  • Frequently Asked Questions

    For questions about MailScanner and the applications installed with the cPanel Service packages, please check the Technical FAQ before logging a support ticket.
  • ConfigServer Free Scripts

    For assistance with CSF/LFD, MSFE (if not installed recently by us), CMQ, CMM, or CSE please visit our ConfigServer Scripts Forum.
  • Online HelpDesk

    To request help on any technical question regarding our commercial products or recently performed work please log a support request on the HelpDesk. This is the preferred method of raising support issues, any emailed requests will be referred back to the HelpDesk.
    We do not offer support for our free scripts on the HelpDesk. Please use the ConfigServer Scripts Forum
  • Normal Support Hours

    9 a.m. to 5 p.m. GMT, Monday - Friday Outside of these hours and on UK bank (public) holidays we do monitor the helpdesk for urgent support issues and do our best to resolve them as quickly as possible. Installation work can usually be scheduled between these hours on weekends.